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How to Lose a Customer Over 78 Cents

How to Lose a Customer Over 78 Cents

by Will Ratliff | Aug 13, 2015 | Communication Skills, Customer Service, Leadership Development, Organizational Development

I’m a big advocate and proponent of customer service. As in a huge believer. Ever since my mid-20s when I worked in a retail store called Eastern Mountain Sports and went through some phenomenal training, I am sold out on quality customer care and training....
4 Free Apps to Use for Team Icebreakers

4 Free Apps to Use for Team Icebreakers

by Will Ratliff | Feb 19, 2015 | Ice Breaker Games, Icebreakers, Organizational Development, Team Building Activities

Here are some free app’s that you can use to run icebreaker activities in meetings and for special events. All of these app’s are free; although, some of them offer “Pro” or paid versions that offer even more activities or icebreaker questions....
7 Ways to Motivate Your Team Red-Carpet Style

7 Ways to Motivate Your Team Red-Carpet Style

by Will Ratliff | Jan 27, 2015 | Corporate Team Building, Organizational Development, Team Building, Team Building Activities

There are a lot of ways to motivate your team and let them know you appreciate them. Since we are in the season of major award shows and nominations, I wanted to offer some suggestions on ways to help motivate and encourage your people “red-carpet style.”...
5 Ways to Transform Your Team’s New Year’s Resolutions into Adventurous Goals

5 Ways to Transform Your Team’s New Year’s Resolutions into Adventurous Goals

by Will Ratliff | Jan 6, 2015 | Leadership Development, Organizational Development, Team Building

Now is the time when people think about and set New Year’s Resolutions. Chances are you have as well. However, I am not a big fan of most New Year’s Resolutions and here’s why: They’re rarely specific. They’re easy to break. They lack...
What Makes Team Building Activities Effective?

What Makes Team Building Activities Effective?

by Will Ratliff | Oct 21, 2014 | Corporate Team Building, Organizational Development, Team Building, Team Building Activities

There are words and phrases that get watered-down, misused, and ultimately can get a bad reputation. Team building is one of those, especially when people discuss team building activities. Now, just about everything is labelled as team building as long as it’s...
What Difference Does it Make?

What Difference Does it Make?

by Will Ratliff | Oct 7, 2014 | Corporate Team Building, Leadership Development, Organizational Development, Team Bonding Activities, Team Building Activities, Team Games

There are a lot of team building activities that exist, and there are also a variety of team building companies that boast everything from a Drum Circle to Cooking to get your team engaged, communicating, and more productive. Sure, they may sound like fun, but what...
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