by Will Ratliff | Dec 6, 2016 | Leadership Development, Personal Development
As we come to the close of another year, there are a lot of things that compete for our attention. Shopping for presents, attending Christmas or holiday parties, preparing for family and office gatherings. The list seems to go on and on. Though we seek to spend time...
by Will Ratliff | Nov 12, 2015 | Communication Skills, Leadership Development, Personal Development
I had the opportunity recently to work with a young man who needed some leadership development coaching. His boss had strongly encouraged (read required, actually – ahem) him to go to three sessions and then any sessions after that were voluntary if he wanted to...
by Will Ratliff | Aug 13, 2015 | Communication Skills, Customer Service, Leadership Development, Organizational Development
I’m a big advocate and proponent of customer service. As in a huge believer. Ever since my mid-20s when I worked in a retail store called Eastern Mountain Sports and went through some phenomenal training, I am sold out on quality customer care and training....
by Will Ratliff | Jan 6, 2015 | Leadership Development, Organizational Development, Team Building
Now is the time when people think about and set New Year’s Resolutions. Chances are you have as well. However, I am not a big fan of most New Year’s Resolutions and here’s why: They’re rarely specific. They’re easy to break. They lack...
by Will Ratliff | Oct 21, 2014 | Corporate Team Building, Organizational Development, Team Building, Team Building Activities
There are words and phrases that get watered-down, misused, and ultimately can get a bad reputation. Team building is one of those, especially when people discuss team building activities. Now, just about everything is labelled as team building as long as it’s...
