by Will Ratliff | Feb 2, 2016 | Communication Skills, Organizational Development, Team Building
I first used the DiSC assessment years ago when I was working at a church in Phoenix, Arizona. Our church hosted a workshop and one of the speakers led us in this personality assessment. Since then, I have used it multiple times and with multiple teams to help me...
by Will Ratliff | Nov 12, 2015 | Communication Skills, Leadership Development, Personal Development
I had the opportunity recently to work with a young man who needed some leadership development coaching. His boss had strongly encouraged (read required, actually – ahem) him to go to three sessions and then any sessions after that were voluntary if he wanted to...
by Will Ratliff | Aug 13, 2015 | Communication Skills, Customer Service, Leadership Development, Organizational Development
I’m a big advocate and proponent of customer service. As in a huge believer. Ever since my mid-20s when I worked in a retail store called Eastern Mountain Sports and went through some phenomenal training, I am sold out on quality customer care and training....
by Will Ratliff | Sep 27, 2014 | Communication Skills, Corporate Team Building, Leadership Development, Team Building
Communication is one of the most important aspects of any team. Without good communication, teams and projects fall apart. Good communication, on the other hand, cultivates trust and catapults teams into success. There are many aspects of good team communication....
by Will Ratliff | Sep 16, 2014 | Communication Skills, Leadership Development, Leadership Stories, Team Building
When we consider who we work with and how we interact with our team mates and clients we serve, picture your mom serving these people. How would she react? What would she do to make their day? How can we serve others like our moms serve us? Serve ‘em Like Your Mama...
by Will Ratliff | Sep 9, 2014 | Communication Skills, Leadership Development, Organizational Development
Have you ever had someone tell you that you made their day? I did, in fact, just today. It wasn’t that hard, and it didn’t take that much time. Here are just a few simple ways to make someone’s day that are quick and easy, but will be sure to leave...
