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Why Every Leader Should Use the DiSC Assessment with Their Team

Why Every Leader Should Use the DiSC Assessment with Their Team

by Will Ratliff | Feb 2, 2016 | Communication Skills, Organizational Development, Team Building

I first used the DiSC assessment years ago when I was working at a church in Phoenix, Arizona. Our church hosted a workshop and one of the speakers led us in this personality assessment. Since then, I have used it multiple times and with multiple teams to help me...
Leading Others to their A-Ha Moments

Leading Others to their A-Ha Moments

by Will Ratliff | Nov 12, 2015 | Communication Skills, Leadership Development, Personal Development

I had the opportunity recently to work with a young man who needed some leadership development coaching. His boss had strongly encouraged (read required, actually – ahem) him to go to three sessions and then any sessions after that were voluntary if he wanted to...
How to Lose a Customer Over 78 Cents

How to Lose a Customer Over 78 Cents

by Will Ratliff | Aug 13, 2015 | Communication Skills, Customer Service, Leadership Development, Organizational Development

I’m a big advocate and proponent of customer service. As in a huge believer. Ever since my mid-20s when I worked in a retail store called Eastern Mountain Sports and went through some phenomenal training, I am sold out on quality customer care and training....
7 Essentials for Team Communication

7 Essentials for Team Communication

by Will Ratliff | Sep 27, 2014 | Communication Skills, Corporate Team Building, Leadership Development, Team Building

Communication is one of the most important aspects of any team. Without good communication, teams and projects fall apart. Good communication, on the other hand, cultivates trust and catapults teams into success. There are many aspects of good team communication....
Team Building Lessons I Learned from My Mom

Team Building Lessons I Learned from My Mom

by Will Ratliff | Sep 16, 2014 | Communication Skills, Leadership Development, Leadership Stories, Team Building

When we consider who we work with and how we interact with our team mates and clients we serve, picture your mom serving these people. How would she react? What would she do to make their day? How can we serve others like our moms serve us? Serve ‘em Like Your Mama...
4 Quick and Easy Ways to Make Someone’s Day. #3 is so important!

4 Quick and Easy Ways to Make Someone’s Day. #3 is so important!

by Will Ratliff | Sep 9, 2014 | Communication Skills, Leadership Development, Organizational Development

Have you ever had someone tell you that you made their day? I did, in fact, just today. It wasn’t that hard, and it didn’t take that much time. Here are just a few simple ways to make someone’s day that are quick and easy, but will be sure to leave...
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